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Returns, Refunds & Replacements

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. To arrange this, please contact us by e-mail on memberservices@smws.hk or call +852 9724 4189 and leave a message for us to contact you. Please note the Society cannot replace any whisky bottles that have been opened.

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. You should confirm to us by e-mail on memberservices@smws.hk or by phone on +852 9724 4189 that the return is being made prior to sending it to:

The Scotch Malt Whisky Society Hong Kong
C/O: Let’s (1689) Limited
Unit A01, 20/F, Price Industrial Building,
No. 706 Prince Edward Road East,
San Po Kong,
HONG KONG
Please include a visible and legible note explaining the return and reason for it.

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers’ documentation. We must have confirmation of these breakages or shortages within 2 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.