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Help - Frequently Asked Questions

How do I login to the website?
You can click on the “My Account” icon, which is located on the top right-hand side of each page. Alternatively, click here to be directed to the login page.
Help, I have forgotten my password.
Don't worry, you can easily reset your password by visiting the account login page and clicking on the “Forgotten Password” link or by clicking here.
Can I have my order delivered to another address?
Yes, you can send items to a work address or a friend’s address, as long as it is an address within Hong Kong. When you place your order, you will have the chance to provide a delivery address which differs from your billing address. If you wish to send a gift to someone outside Hong Kong, please visit our International Branches page to see if we can deliver there, then contact the local branch to organise your order locally or ask us to contact them for you by emailing memberservices@smws.hk
How long will it take to receive my order?
Delivery page for further details.
Can I delay my order?
No, once an order is placed, there is no way of delaying it.
What happens if I am not there when the delivery is made?
If you are not home to sign for your order, the driver will leave an attempted delivery calling card. This will contain contact details for you to get in touch with them about your delivery.
It is possible to collect my order from your offices?
Can I send a bottle abroad?
If you wish to send a gift to someone outside Hong Kong, please visit our International Branches page to see if we can deliver there, then contact the local branch to organise your order locally or ask us to contact them for you by emailing memberservices@smws.hk
I have not received my tickets for an event?
We do not issue physical tickets. Just arrive at the venue with your email confirmation and we will have your name on an attendee list at the door.
I am a Member of another Society branch overseas – do I have the same Member privileges in Hong Kong?
Absolutely! Your Society membership is a global passport to branches around the world – with global benefits. You will not be able to log into the Hong Kong website as an overseas Member, but please email memberservices@smws.hk
Can I bring a friend to the UK Society Venues?
Of course. If in town, all members can bring up to three non-member guests with them to the Society Members’ Rooms in London, Leith and Edinburgh. The Kaleidoscope Whisky Bars in London and Edinburgh and the Dining Room Restaurant in Edinburgh have no restrictions.
How do I renew my membership?
Visit our Renewal page, add Membership for One Year to your basket and buy; your renewal date will move forward by a year within 5 minutes of purchasing. You will receive email reminders with links and postal reminders with instructions when your membership is ending.
How much does delivery cost?
Please visit our Delivery page for up-to-date details of delivery costs.
What extra benefits does membership bring?
SMWS Membership is for those with a real thirst for knowledge and our single casks. You’ll have exclusive access to our diverse range at great member prices.

» Exclusive access to new single cask bottlings every month
» Exclusive access to member-only events and tastings
» SMWS dram savings at our Partner Bars around the world
» Free Subscription to our award-winning, quarterly magazine Unfiltered
» If in town, exclusive access to SMWS Members’ Rooms in Edinburgh and London, savings on food and drink in our Dining Room Restaurant and Kaleidoscope Bars in Edinburgh and London
Can I buy membership outside Hong Kong?

» If you live in a country where we have an active and supported local branch, you should join locally. This includes UK and EU, USA, Canada, Australia, Japan, Taiwan, Denmark, & Switzerland; please see our International Branches page for details.
» If you live anywhere else in the world, you can also sign up here but we will not be able to ship orders to you, so you would need to have an address in Hong Kong or a serviced country to receive orders.